If you were following my post about my BA complaint letter in poor customer service on my recent flight home from India, I finally received a reply.

As anticipated I got the "we are sorry" bit and "thanks for your patience". I also got a $15 cheque for the monies I spent on food in London and few thousand miles added to my account. I also got the standard and overused line about how they are not responsible and try to do their best. And because the flight was not cancelled it does not fall under the recently new refund/compensation act called EU Compensation.

Well, heck no, the flight was never cancelled; it just left on-time and without a lot of the passengars!

In the end, I had the sense British Airways was a bit more humane than other airlines in that they "try to listen, learn and improve." I was surprised at the free miles so at least that says something.

But as I read the line about the $15 cheque they were sending, I wondered why didn't I order a steak, a wine, a beer, a cream puff pie....??? (even if I don't eat those kind of foods)...I could have hung around longer and chatted up the guy next to me at the bar. He was interested in my travels while shoving fresh fries into his mouth.

Ah, dealing with the customer relations of an airline.......all part of the adventure.