2010-11-18

Happy BA Customer


If you were following my post about my BA complaint letter in poor customer service on my recent flight home from India, I finally received a reply.

As anticipated I got the "we are sorry" bit and "thanks for your patience". I also got a $15 cheque for the monies I spent on food in London and few thousand miles added to my account. I also got the standard and overused line about how they are not responsible and try to do their best. And because the flight was not cancelled it does not fall under the recently new refund/compensation act called EU Compensation.

Well, heck no, the flight was never cancelled; it just left on-time and without a lot of the passengars!

In the end, I had the sense British Airways was a bit more humane than other airlines in that they "try to listen, learn and improve." I was surprised at the free miles so at least that says something.

But as I read the line about the $15 cheque they were sending, I wondered why didn't I order a steak, a wine, a beer, a cream puff pie....??? (even if I don't eat those kind of foods)...I could have hung around longer and chatted up the guy next to me at the bar. He was interested in my travels while shoving fresh fries into his mouth.

Ah, dealing with the customer relations of an airline.......all part of the adventure.

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The Journey So Far

Life is an adventure and yoga is the greatest one of all. Here I share my love of Yoga, travel, practice and becoming a part-time cook. My life adventures have taken me from growing up in Toronto to living and working in South Korea to studying in India, marriage and finally closing my Yoga school of 15 years.

What I can say so far is that I truly believe that it is necessary in life to let go of one dream in order for another to be born. This might be painful to do so but it is the only way to move forward. We often believe that if our original plan does not succeed it is the recipe for failure. But what if it is the door to something new and great? The horizon is wide and life is not a straight line. This is the way I see it and my journey so far. Having also recently given birth to my first child and at 43, it is another new beginning.


ME

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Heather Morton
is a perennial teacher and devoted student of yoga. Having made 18 extended trips to India she studies with her teachers annually. In 1997 she founded and directed The Yoga Way (TYW), Toronto's only school for 6-week yoga programs and not drop-in classes. For 15 years, TYW was a part of the growing Toronto yoga community and supported many charities by offering karma classes. As a teacher she holds many academic degrees including a BFA (Fine Arts in Theatre) and a Masters of Education. With a published thesis on Yoga for Children in School, her post-graduate work was a 2-year ethnographic project in the Indian school system. Heather has produced 2 dvds, meditation cds, a backbending manual and podcasts. Freedom of the Body DVD is the first of its kind as an instructional practice to the backbends of yoga. Heather has been featured in the Toronto Life magazine, The Globe & Mail, Yoga4Everybody and other on-line sources. She contributes to MindBodyGreen, Hello Yoga in Japan and Elephant Journal. She writes to inspire and share her experiences with others on yoga as a life's practice.
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