2010-11-24

Yoga-Phone Madness


What's all the talk on dharma, relationships and how to get along in life if we can't put it to the test? Without going mad? Without getting just a bit p*&%* d off?

Ah-aaa! That's when the real test comes.

As background, I have been dealing with Bell over many issues that are now 7 months old. To date, I have been called "Cindy", have 5 ticket numbers for services that went AWOL and a guy named Marshall asking, "You having trouble with your line?"

Let me count the problems:
1. fax line, there is no fax;
2. no signal/line;
3. competing line;
4. busy signal;
5. cut line;
6. no voice-mail;
7. ?

Progress is extremely slow.

Explaining the issues (again)

PS: They better not ask if they can take a survey.


5 comments:

Puneet said...

I can empathize with you. Have had similar issues with their horrendous "customer service". Check this link on how to escalate the complaint, I did exactly that and sorted out most of my issues... I wrote a lengthy note to James Myers and got a call from the executive office..

http://support.bell.ca/en-on/Customer_service/How_to_escalate_a_complaint

Heather said...

They should rename customer service to "customer no-service."
Thanks for the link.

A student of mine made an 'executive complaint' for me as she works for Bell so this might help.

In the end, I'd just like to have a phone that works:-)

Heather said...

And, by the way, Puneet, I did get a call about completing a customer survey!

I hung up.

sheldon said...

Oh my, Heather. I think that Marshall is moonlighting between his 2 customer service jobs @ Bell & British Airways! :-)

Heather said...

Well, I don't know, Sheldon. Maybe all consumer service people's names begin with an 'M'. I am looking forward to my executive time to complain about the service and will let you know if their name is Marshall!

According to buddhist school of thoughts on this it is all good stuff for the path.

Nothing ever goes well or as planned even when you pay!

The Journey So Far

Life is an adventure and yoga is the greatest one of all. Here I share my love of Yoga, travel, practice and becoming a part-time cook. My life adventures have taken me from growing up in Toronto to living and working in South Korea to studying in India, marriage and finally closing my Yoga school of 15 years.

What I can say so far is that I truly believe that it is necessary in life to let go of one dream in order for another to be born. This might be painful to do so but it is the only way to move forward. We often believe that if our original plan does not succeed it is the recipe for failure. But what if it is the door to something new and great? The horizon is wide and life is not a straight line. This is the way I see it and my journey so far. Having also recently given birth to my first child and at 43, it is another new beginning.


ME

My Photo
Heather Morton
is a perennial teacher and devoted student of yoga. Having made 18 extended trips to India she studies with her teachers annually. In 1997 she founded and directed The Yoga Way (TYW), Toronto's only school for 6-week yoga programs and not drop-in classes. For 15 years, TYW was a part of the growing Toronto yoga community and supported many charities by offering karma classes. As a teacher she holds many academic degrees including a BFA (Fine Arts in Theatre) and a Masters of Education. With a published thesis on Yoga for Children in School, her post-graduate work was a 2-year ethnographic project in the Indian school system. Heather has produced 2 dvds, meditation cds, a backbending manual and podcasts. Freedom of the Body DVD is the first of its kind as an instructional practice to the backbends of yoga. Heather has been featured in the Toronto Life magazine, The Globe & Mail, Yoga4Everybody and other on-line sources. She contributes to MindBodyGreen, Hello Yoga in Japan and Elephant Journal. She writes to inspire and share her experiences with others on yoga as a life's practice.
View my complete profile

Translate

PICTURES

Must Reads

  • Eleven Minutes
  • Illusions: Handbook for Advanced Souls
  • Le Petit Prince
  • Letters to a Young Poet
  • The Philsopher and the Wolf
  • The Witch of Portobello