Pathetically Funny

If I had a sense of humour I would find the bolded line in the itemized list below of British Airway's bad customer service funny. But since this actually happened to me I do not find it all that funny (well, maybe in 10 years)...

On the way back from what was a wonderful trip to India and a stop-over in Zurich with a surprise hop to Matterhorn, it ended with the saga of BA. The flight home was missed due to bad weather conditions in Zurich. What happened afterwards was so pathetic it had to be funny.

In a recent letter to BA's customer relations in which I am attempting to get back my 9 Euro dinner (I know, that's also good for a laugh, but it is the principle of the matter), I wrote the following:

While delays and missing planes are common it was the behaviour and treatment we received as passengers that was absolutely terrible. This is an itemized list of the poor consumer service:

1) Standing in line for 6 hours to rebook the ticket;
2) Bad information provided by BA staff such as advising passengers to pick-up their luggage and/or go to another ticketing booth, which resulted in passengers losing their spot in the long queue;
3) Passing out a number to call the BA reservation center to speed up the process but who (byw) do not handle ticket rebookings (more bad info);
4) Only 3 BA staff members to serve over 150 economy class passengers and 2 BA staff members to serve 20 people in First Class;
5) Reaching a hotel for the night who served one half eaten pasta dish and a cream-puff pie for dessert;
6) Being informed by the manager of the hotel it was BA’s fault for not giving sufficient notice that 200 people were arriving.

I'll let you know the end result, which will probably be:

Thanks for writing and sorry for your trouble.


The Journey So Far

Life is an adventure and yoga is the greatest one of all. Here I share my love of Yoga, travel, practice and becoming a part-time cook. My life adventures have taken me from growing up in Toronto to living and working in South Korea to studying in India, marriage and finally closing my Yoga school of 15 years.

What I can say so far is that I truly believe that it is necessary in life to let go of one dream in order for another to be born. This might be painful to do so but it is the only way to move forward. We often believe that if our original plan does not succeed it is the recipe for failure. But what if it is the door to something new and great? The horizon is wide and life is not a straight line. This is the way I see it and my journey so far. Having also recently given birth to my first child and at 43, it is another new beginning.


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Heather Morton
is a perennial teacher and devoted student of yoga. Having made 18 extended trips to India she studies with her teachers annually. In 1997 she founded and directed The Yoga Way (TYW), Toronto's only school for 6-week yoga programs and not drop-in classes. For 15 years, TYW was a part of the growing Toronto yoga community and supported many charities by offering karma classes. As a teacher she holds many academic degrees including a BFA (Fine Arts in Theatre) and a Masters of Education. With a published thesis on Yoga for Children in School, her post-graduate work was a 2-year ethnographic project in the Indian school system. Heather has produced 2 dvds, meditation cds, a backbending manual and podcasts. Freedom of the Body DVD is the first of its kind as an instructional practice to the backbends of yoga. Heather has been featured in the Toronto Life magazine, The Globe & Mail, Yoga4Everybody and other on-line sources. She contributes to MindBodyGreen, Hello Yoga in Japan and Elephant Journal. She writes to inspire and share her experiences with others on yoga as a life's practice.
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